Terms of use and sale
In force since 4 August 2026.
This is a translation of the French original. In the event of any discrepancy, the French version prevails.
These terms (the "Terms") govern access to and use of the CleanClac application and of the cleanclac.com website (together, the "Service"), published by JL CAPITAL, a French limited liability company (SARL) with share capital of €1,000, registered with the Bordeaux Trade and Companies Register under number 993 098 920, SIRET 99309892000016, VAT number FR69993098920, with its registered office at 3 place Léon Duguit, 33800 Bordeaux, France ("CleanClac", "we").
Creating an account, or simply using the Service, constitutes full acceptance of the Terms. If you accept on behalf of a company, you represent that you have authority to do so.
1. Definitions
"Manager": the person or company that holds the account, registers properties and takes out the subscription. "Team manager": the person to whom the Manager entrusts a subset of properties. "Cleaner": the person who performs the cleanings. "Property": a place registered in the Service. "Cleaning": a job scheduled in the Service. "Proof": a photo or video taken in the application and timestamped by our server.
2. What the Service is, and what it is not
CleanClac is an organisation tool. It lets you register properties, schedule cleanings, build checklists, track stock and access codes, keep proof that the work was done, and talk to your team.
CleanClac performs no cleaning, employs no cleaner, supplies no staff and is not a party to any contract between a Manager and a Cleaner. We are neither a placement agency nor a temporary employment business, and the "Find work" feature merely surfaces profiles within a radius: we take no part in negotiating, concluding or paying for the work itself.
Each party remains responsible for its own situation: legal status, filings, insurance, social security and tax obligations. In particular, the Manager ensures that the relationship it enters into with a Cleaner is lawful and properly declared.
3. Account, roles and security
The account is personal and held in your name. You are responsible for keeping it confidential and for everything done from it. The information you provide must be accurate, in particular the phone number, which serves as the login identifier.
The Manager holds the account and the subscription. A team manager only reaches the properties entrusted to them, and never sees billing, referrals, or the creation and deletion of properties. A Cleaner only sees the cleanings assigned to them, and a property’s access codes on the day of the job.
You undertake to report any unauthorised access without delay, through in-app support or the contact form on the website.
4. Free trial
The Service comes with a fourteen-day free trial, with no card required. If no subscription is taken out at the end of the trial, access to the management pages is paused: the data you have entered is kept and becomes available again as soon as a subscription is active, subject to article 12.
5. Subscription, prices and tiers
The subscription follows the number of active properties. The current grid is shown on the Pricing page: €9.99 per month for one property, €14.99 up to three, €19.99 up to five, then €4 per month per additional property; on the annual plan, €59.99, €89.99, €119.99, then €24 per year per additional property. Prices are exclusive of tax; applicable VAT is calculated and shown at checkout.
Adding a property mid-period is charged pro rata for the remaining days. Removing a property takes effect at the next renewal, with no refund for the current period. Cleaners and team managers are unlimited and free.
We may change the grid. Any change is notified at least thirty days before it takes effect and applies only from the next renewal; it opens a right to terminate free of charge before that date.
6. Payment
Payment is processed by Stripe Payments Europe, Ltd. We neither receive nor store any card data: only a customer identifier and the last four digits are passed to us, for display.
The subscription is payable in advance, by automatic charge to the saved payment method, on the anniversary date of the subscription. Invoices are available in the application.
By subscribing, you authorise the recurring charge of the amounts due until termination.
7. Unpaid invoices
If a charge fails, automatic retries are attempted several times over fourteen days. You are notified by e-mail and in the application.
After that period, access to the management pages is suspended: the account stays open and the data stays stored, but the Service cannot be used until payment is made. Suspension does not release you from paying the amounts due.
In accordance with article L441-10 of the French Commercial Code, any amount unpaid on its due date automatically bears late-payment penalties, without formal notice, at the European Central Bank rate plus ten points, together with a fixed recovery indemnity of €40 per invoice. Failing payment within sixty days of suspension, the contract may be terminated automatically and the data deleted as set out in article 12.
8. Term, renewal and termination
The subscription is entered into for the chosen period, monthly or annual, and renews automatically for an identical term.
You may terminate at any time from the application. Termination takes effect at the end of the current period: the Service remains usable until then, and no pro rata refund is due, save where mandatory law provides otherwise.
Business customers are informed of their right not to renew under article L215-1 of the French Consumer Code where that article applies to them.
9. Right of withdrawal
The Service is aimed primarily at business customers, for whom the right of withdrawal does not apply.
If you subscribe as a consumer, you have fourteen days to withdraw. By requesting immediate performance of the Service, you agree that this period starts running on subscription and acknowledge that you lose your right of withdrawal once the Service has been fully performed. Requests are made through the contact form on the website or in-app support.
10. Referrals
A subscribed Manager may refer someone who has never held a CleanClac account. The reward is €10 per active property of the referred account, capped at €100 per referral, and is payable only once per referral.
The reward is earned once the referred account takes out a paid subscription, and becomes payable after a THIRTY-DAY VERIFICATION PERIOD from its first collected payment. That period lets us check that the referred account is genuine and distinct, and that no refund, unpaid invoice or withdrawal has occurred. A reward whose referred account unsubscribes, is refunded or remains unpaid during that period is not due.
The following are excluded, and void the reward as well as, where applicable, the accounts concerned: creating accounts for the sole purpose of the reward, direct or indirect self-referral, using several identities, registering fictitious properties, and more generally any scheme intended to trigger a reward without genuine use of the Service.
Payment is made by bank transfer to the IBAN you provide, after validation. It constitutes income for its recipient, who is responsible for the corresponding tax and social security filings. The programme may be amended or closed at any time, without affecting rewards already payable.
11. Your obligations and your content
You must not use the Service for unlawful purposes, upload content that breaches the law or third-party rights, disrupt its operation, access it by unauthorised automated means, or extract its content on a large scale.
You remain the owner of your content. You grant us, for the sole duration necessary to operate the Service, the right to host, reproduce and display it to the people you have authorised.
Photo and video proof must be taken for the sole purpose of documenting the work. You undertake not to photograph people, not to capture occupied private spaces, and to inform your guests that these checks exist where the law requires it. The Manager is the controller for the data it enters into the Service, including that of its Cleaners and guests; we act as processor within the meaning of article 28 of the GDPR, under the data processing agreement published on the website.
12. Your data and the end of the contract
You may export your data at any time from the application or on request to support.
On termination, data is kept for ninety days, so that you can come back or export it, then deleted, except for records we are required by law to keep, in particular accounting records. The detail is set out in the privacy policy.
13. Availability, maintenance and support
We use reasonable efforts to keep the Service continuously available, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance, updates, or because of a third party the Service depends on (host, booking platforms, property management software, payment providers).
Support is provided in the application, in six languages, Monday to Friday. First replies may be handled by an automated assistant; a human reply is always available on request.
14. Connections to platforms and property management software
The Service can connect to booking calendars and third-party software (property management systems, channel managers). Those connections are governed by contracts between you and those third parties; their interruptions, delays or changes are not attributable to us. The credentials you entrust to us are encrypted at rest and used for that connection only.
15. Evidential value of proof
Proof is timestamped by our server, fingerprinted (SHA-256) and, where the device allows it, tied to a location. These elements are designed to make a dispute harder to sustain; they do not amount to an expert report, and we do not guarantee their admissibility or their weight before a court, which assesses them at its sole discretion.
16. Intellectual property
The Service, its brand, its interfaces, its texts, its visuals and its library of illustrated tasks remain our exclusive property. The Terms grant only a personal, non-exclusive and non-transferable right of use, for the duration of the subscription.
17. Liability
We are bound by an obligation of means. We cannot be held liable for indirect damage, in particular loss of business, loss of revenue, loss of customers, damage to reputation, or loss of data attributable to your own failure to back up.
In any event, and save for gross negligence or wilful misconduct, our total liability is capped at the amounts actually collected from you over the twelve months preceding the triggering event.
We are not answerable for the quality of cleanings, for delays, for damage or for theft occurring in a property: those matters fall within the relationship between the Manager and the Cleaner.
18. Force majeure
Neither party is answerable for a failure caused by an event of force majeure within the meaning of article 1218 of the French Civil Code, including a widespread carrier outage, host failure, large-scale cyberattack or decision of a public authority.
19. Suspension and termination by us
We may suspend or close an account, after notice and except in an emergency, in the event of non-payment, referral fraud, use contrary to the Terms, attack on the security of the Service, or requisition by an authority.
20. Changes to the Terms
We may amend the Terms. Any substantial change is notified at least thirty days before it takes effect. It is deemed accepted unless you terminate before that date.
21. Assignment
We may assign the Terms, in particular as part of a reorganisation or a sale of the business, provided the assignee takes on the same commitments.
22. Governing law, complaints and disputes
The Terms are governed by French law.
Any complaint is made through the contact form on the website or in-app support. We acknowledge receipt within five business days and reply within thirty days.
In accordance with articles L611-1 et seq. of the French Consumer Code, a consumer customer may refer the matter free of charge to the consumer mediator we belong to: CM2C, 14 rue Saint Jean, 75017 Paris, France, cm2c.net. A referral is only admissible after a written complaint has gone without a satisfactory reply from us.
The European online dispute resolution platform is also available to consumers residing in the European Union.
Failing an amicable settlement, disputes fall to the courts having jurisdiction under ordinary rules. Between businesses, jurisdiction is granted to the courts of Bordeaux, France.
Annex 1: data processing agreement
This annex governs the processing we carry out ON BEHALF OF the Manager, under article 28 of the GDPR. It forms part of the Terms and applies automatically, with no separate signature; a signed copy may be requested through the contact form.
1. The parties, and who decides what
The MANAGER ("you") is the controller for the data it brings into the Service: that of its cleaners, its team managers, its properties and its bookings. The Manager decides why and how that data is processed there.
JL CAPITAL, a French limited liability company (SARL) with share capital of €1,000, registered with the Bordeaux Trade and Companies Register under number 993 098 920, 3 place Léon Duguit, 33800 Bordeaux, France ("CleanClac", "we") is the processor for that data: we process it on your behalf, on your instructions, and for nothing else.
This split does NOT cover everything. For the management of your own account, billing, the security of the Service and audience measurement, we are the controller and the privacy policy applies. The distinction is not academic: it decides who answers an access request, and who notifies the supervisory authority.
2. Subject matter, duration, nature and purpose
SUBJECT MATTER: the provision of the Service, that is scheduling cleanings, assigning them, tracking their performance, photo or video proof, stock management, messaging between you and your cleaners, and the notifications that go with it.
DURATION: the term of your contract, plus the retention periods set out in article 10.
NATURE OF THE OPERATIONS: collection, recording, organisation, storage, consultation, disclosure to the people you authorise, erasure.
PURPOSE: solely the performance of the Service. We do not use your data to train a model, to build an advertising profile, or to sell it. Nor do we use it to solicit your cleaners.
3. Categories of people and of data
DATA SUBJECTS: your cleaners, your team managers, and incidentally the guests whose name appears in an imported booking.
IDENTIFICATION DATA: last name, first name, phone number, e-mail address, profile photo, and a cleaner’s postal address where they have provided it in order to be found nearby.
ACTIVITY DATA: cleanings assigned, accepted, declined, start and end times, actual duration, tasks ticked, delays recorded, incidents reported, stock movements.
PROOF: photos and videos taken during a cleaning, with their server timestamp, their fingerprint and, where location is enabled, the coordinates of the capture.
MESSAGES: the content of conversations between you and your cleaners, and their attachments.
BOOKINGS: arrival and departure dates, number of guests, source platform, and the guest name where the source provides it.
NO SPECIAL CATEGORY DATA within the meaning of article 9 of the GDPR is requested by the Service. Should you bring any in, that would be your decision and your responsibility.
4. Our obligations
We process your data only on your documented instructions, use of the Service constituting such instructions. If a legal obligation requires processing you have not asked for, we inform you before carrying it out, unless the law forbids it.
We alert you if an instruction appears to us to infringe the GDPR. We do not substitute our judgement for yours, but we do not carry it out in silence either.
Anyone who accesses your data on our side is bound by confidentiality, contractually and without time limit.
We assist you, so far as possible and taking into account the nature of the processing, in responding to data subject requests, in carrying out a data protection impact assessment if you conduct one, and in consulting the supervisory authority where that is required.
5. Security
The technical and organisational measures in place, stated so that they can be checked rather than merely reassure:
Encryption in transit (TLS) on all communications, and at rest on storage.
Additional application-level encryption (AES-256-GCM) of the credentials used to connect to property management software, with a key that does not live in the source code.
Access control checked ON THE SERVER on every read and every write: a team manager’s scope is enforced by the server, not by the screen that displays it.
Separation of workspaces: no request can reach another Manager’s data, including by manipulating identifiers.
SHA-256 fingerprint and server timestamp on proof, so that its integrity can be demonstrated.
Logging of access to property entry codes, kept for twelve months.
Backups managed by the host, with point-in-time restore.
We may improve these measures; they cannot lower the level of security reached.
6. Sub-processors
You give general authorisation for the sub-processors listed below. Each is bound by obligations equivalent to those of this Agreement, and we remain fully liable to you for their failures.
Google Ireland Limited (Google Cloud Platform, Firebase), Ireland: hosting, database, file storage, notifications.
Google Ireland Limited (Maps Platform), Ireland: geocoding of property and cleaner addresses, street view.
Stripe Payments Europe Limited, Ireland: payment of your subscription. No data about your cleaners is passed to it.
Resend Inc., United States: delivery of transactional e-mail.
Anthropic PBC, United States: assistant in the support messaging, on the messages exchanged with CleanClac only. Conversations between you and your cleaners are not sent to it, and no data is used to train a model.
We inform you of any addition or replacement at least thirty days in advance, by a message in the application. You may object on reasonable data protection grounds; failing agreement, you may terminate the affected part of the Service free of charge.
7. Transfers outside the European Union
Hosting and data are in the European Union. The processing carried out by Resend and Anthropic involves a transfer to the United States, governed by the European Commission standard contractual clauses of 4 June 2021, supplemented by the technical measures described in article 5.
No transfer takes place to a country without an adequacy decision or appropriate safeguards.
8. Assistance with data subject rights
Your cleaners exercise their rights with YOU for the data you control. If one of them contacts us, we do not answer in your place: we forward the request to you without delay.
The Service provides, in everyone’s account, the export of their data and the deletion of their account: most requests are therefore settled without troubling you.
For anything those screens do not cover, we assist you within a reasonable time and at no extra charge.
9. Personal data breach
We notify you of any personal data breach WITHOUT UNDUE DELAY after becoming aware of it, and in any event within a time frame allowing you to meet your own obligation to notify the supervisory authority within 72 hours.
The notification describes the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences and the measures taken or proposed.
We do not notify the authority or the data subjects in your place: that is your obligation as controller, and we give you what you need to meet it.
10. What happens to the data at the end of the contract
At the end of your contract, you have ninety days to export your data from the Service. After that period, it is deleted.
You may request immediate deletion at any time, from the application or through the contact form; it is then carried out without waiting for the ninety days.
THE FOLLOWING SURVIVE DELETION, and for those reasons only: invoices and accounting records, ten years (article L123-22 of the French Commercial Code); security logs, twelve months; data needed to establish or defend a legal claim, for the duration of the proceedings.
11. Audit
We make available the information necessary to demonstrate compliance with article 28 of the GDPR.
You may request an audit once in any twelve-month period, or after a data breach affecting you. It is carried out on documents and by questionnaire, on reasonable notice, during business hours, without disrupting the Service and without access to another customer’s data. An on-site audit remains possible where a supervisory authority requires it.
12. Liability and governing law
The allocation of liability set out in article 82 of the GDPR applies. The liability caps in the terms apply to the Agreement, without being able to defeat the rights the GDPR grants to data subjects.
The Agreement is governed by French law. In the event of a conflict between the Agreement and the terms on data protection, the Agreement prevails.